Trott Support

We're here to help you organize and discover your favorite video content

How Can We Help You?

Getting Started

• Download Trott from App Store or Google Play
• Share your favorite video content to Trott
• Organize your saved content with smart tags
• Search through your collection instantly

Common Issues

• Content not saving? Check your internet connection
• App crashing? Update to the latest version
• Can't share? Check app permissions
• Missing features? Check your subscription status

Email Support

Frequently Asked Questions

How do I save content to Trott?

Simply use the share functionality from your favorite apps and select Trott from the share menu. The content will be automatically saved and organized.

Is my data secure?

Yes! We use industry-standard encryption to protect your data. Your saved content is stored securely in the cloud and is only accessible to you.

What are credits?

Credits are used for advanced features like content analysis, smart tagging, and intelligent search. Free users get 30 credits monthly, while premium users get unlimited credits.

Can I cancel my subscription?

Yes, you can cancel your subscription anytime through the App Store or Google Play Store. You'll continue to have access until the end of your billing period.

What types of content can I save?

Trott is optimized for short-form video content from various sources. We're continuously working to improve compatibility and features.

Technical Support

System Requirements

iOS

• iOS 13.0 or later
• iPhone 6s or newer
• 100 MB free storage

Android

• Android 7.0 (API 24) or later
• 2 GB RAM minimum
• 100 MB free storage

Troubleshooting Steps

Force close the app and restart
Check for app updates in your app store
Ensure you have a stable internet connection
Clear app cache (Android) or reinstall (iOS)
Contact support if issues persist

Contact Us

Support Team

Email: support@trott.app
Response time: Within 24-48 hours

Bug Reports

Please include:
• Device model and OS version
• Steps to reproduce the issue
• Screenshots if applicable

Note: For account-related issues, please include your registered email address. For subscription issues, include your order ID from the app store.